May 16, 2022 · Putti Team

What I Learnt in My 8 Months at Putti

A Putti business development hire with no app-dev background shares honest reflections on problem developers, NZ innovation, and a world-class team.

Lachie Thurlow, Business Development Manager at Putti Apps, Auckland

Joining a specialist software team with no app development background is a steep but rewarding climb. Within eight months, what started as an unfamiliar sales role became a front-row seat to New Zealand's innovation scene, the realities of the developer market, and the standard of work a truly committed team can produce.

This post was written by Lachie Thurlow, Business Development Manager at Putti Apps, Auckland.

Lachie Thurlow at the Putti Apps office in Auckland

I joined Putti in late September 2021, not long ago really. I came into the role as fresh as can be when it came to app development. Before that, I had a lot of experience in sales, but in a completely different industry and environment. I had worked for myself for the past five years and had never had an office job. To say that Putti was taking a bit of a punt on me is probably an understatement. However, I was eager to learn and with the help of the incredible Putti team, I did just that quite quickly. Here's a snapshot of a few of my findings throughout my eight months at Putti.

Are Problem Developers Really That Common?

It is truly remarkable how often people come to us with a similar story about their current or previous developers. It is crazy to me how cowboyish some people operate in this industry, even in New Zealand. We have been lucky enough to help a number of clients transition out of some not-so-optimal situations with previous developers, and these transitions have really opened my eyes to the wild world of app and software development.

The saying "You get what you pay for" has never rung so true. I'd also like to mention that if you are in this position, don't be embarrassed or afraid to do something about it. There is probably someone out there with the same issue, and Putti has probably already heard a similar story.

How Innovative Is New Zealand Really?

Being in a sales role, I have very often been the first point of contact for a lot of inbound leads. This has given me a lot of insight into how innovative New Zealand really is. There are a lot of people with a lot of great ideas out there, spanning so many industries and helping solve a huge range of different problems.

The world has seen an innovation boom across the past couple of years, and that is definitely reflected in the local market as well. Personally, talking through some of these ideas with people has allowed me to think of things in different ways, and open up new ideas that I would never have thought about before.

What Does Team Excellence Actually Look Like?

The work ethic and quality of output by the Putti team is of a very high level. It has been amazing to work with a team that is so committed to providing the best quality outcomes for the client. No stone gets left unturned, and it has been very inspiring and motivating to work alongside them.

It also made it very easy to be confident in our abilities to tackle any new opportunity that came through the door, as I knew the team would be able to work through it and handle it with class. The work that comes out of the team is of a world-class standard, and truly does speak for itself.

Grateful for the Ride

I am very thankful for the opportunity to work alongside the team at Putti and dip my toes into the custom development world. To be honest, I was sceptical at first because I was going into a sales role to sell something I didn't know a whole lot about. But before I knew it I could honestly tell anyone who asked that the team is some of the best in the country, if not the world, at what they do.

The time and effort that the team is willing to put into a project in order to make sure it's spot on is unrivalled. Everyone consistently goes above and beyond for the client and it's very inspiring.

Thanks again to Bruce, Chao, Sean, Moon, Jay, Marco, and John for the opportunity, and hopefully this is not the end!

Frequently asked questions

  • What is it like joining a software company without a technical background?

    It can feel daunting at first, but immersion in client conversations and working alongside a skilled team accelerates learning quickly. Within months, you can speak confidently about what the team delivers.

  • How common are bad experiences with previous developers?

    Very common. At Putti, a recurring pattern of clients arriving with troubled projects from previous developers revealed how inconsistent quality can be in the industry, even in New Zealand.

  • Is New Zealand's tech innovation scene active?

    Yes. Exposure to a high volume of inbound leads showed a broad range of innovative ideas spanning many industries, reflecting a local innovation boom seen globally over recent years.

  • What should I do if I'm stuck with a developer who isn't delivering?

    Don't sit on it, and don't be embarrassed. It's a far more common situation than people assume, and Putti has helped a number of clients move out of exactly that spot. Someone else is almost certainly dealing with the same thing right now. The first step is simply saying it out loud to someone who has heard the story before.

  • What made the Putti team stand out to someone new to software?

    The work ethic, mostly. No stone gets left unturned, and the team commits to the best outcome for the client rather than the quickest one. For someone selling something they were still learning, that made confidence easy. If a new opportunity came through the door, there was no doubt the team would handle it with class.

Last updated: July 20, 2026

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