Air Europa

Air Europa is a prize-winning Spanish airline that flies across Europe including holiday resorts in the Canary and Balearic Islands as well as long-haul services to the Americas and the Caribbean. The airline has been praised for its innovative approach to customer service and in particular its mobile app.

We understand the ever-evolving landscape of the travel industry, where technology plays a pivotal role in driving customer satisfaction. We were excited to work on the Air Europa app, a Spanish airline renowned for its innovative approach, to improve its mobile app experience for frequent flyers and families.

While lauded for its customer service, Air Europa recognized the need to refine its mobile app to meet the growing demand for a seamless and personalized travel experience. The focus was on frequent flyers and families who rely on user-friendly features to navigate their journeys.

We saw an opportunity to transform the Air Europa app into a comprehensive travel companion. Our strategy centred on creating a more personalized experience. This involved incorporating features like:

Seat selection: Empowering users to choose their preferred seats for added comfort and control.

Real-time flight information: Providing up-to-date flight details keeps passengers informed and alleviates travel anxieties.

Quick and efficient booking: Streamlining the search, booking, and check-in process to ensure a smoother journey.

Loyalty program integration: Allowing users to seamlessly manage their Air Europa SUMA loyalty benefits within the app.

Offline functionality: Enabling access to reservations and boarding passes even without an internet connection, eliminating the worry of missing crucial travel documents.

Push notifications: Directly informing users about important updates and flight changes on their mobile devices.

Profile management: Saving user preferences and profile information for a more intuitive and personalized experience with each use.

The redesigned Air Europa app was met with positive customer feedback, fostering brand loyalty and a sense of trust. This project is a testament to the power of embracing new technology to elevate customer experience and remain competitive in the ever-changing travel industry. While we’re proud of the results, we are constantly learning and looking for ways to enhance further the app’s functionality for Air Europa’s valued passengers.