Putti redesigned the Air Europa mobile app for iOS and Android, turning it into a complete travel companion for one of Spain's leading airlines. The app gives frequent flyers and families seat selection, real-time flight information, quick booking and check-in, loyalty integration and offline access to boarding passes.
What was the challenge?
Air Europa is a prize-winning Spanish airline that flies across Europe, including the Canary and Balearic Islands, as well as long-haul services to the Americas and the Caribbean. Praised for its customer service, the airline wanted to refine its mobile app to meet growing demand for a smooth, personalised experience, with a focus on frequent flyers and families who rely on the app to navigate their journeys.
How did Putti improve the app?
Putti reshaped the app around a more personalised journey. The updated experience added the features travellers actually reach for:
- Seat selection, so passengers choose their preferred seats for comfort and control
- Real-time flight information that keeps passengers informed and calm
- Quick, efficient search, booking and check-in for a smoother journey
- Air Europa SUMA loyalty integration, managed directly in the app
- Offline access to reservations and boarding passes, even with no internet connection
- Push notifications for important updates and flight changes
- Profile management that saves preferences for a more intuitive experience
The outcome
The redesigned Air Europa app was met with positive customer feedback and helped build brand loyalty and trust. It shows how embracing the right mobile features can lift the customer experience and keep an airline competitive in a fast-moving travel industry, work Putti continues to build on for Air Europa's passengers.