May 18, 2023

Virtual Queuing Will Change The Way You Manage Capacity Forever – Here’s Why

long line photo

Capacity managers face an ongoing challenge: finding the sweet spot between happy customers and lean operations. Unfortunately, many traditional reservation systems fall short, leaving customers waiting indefinitely or at least frustrated. It’s a source of constant frustration for both businesses and their customers.

But fear not, because there’s a game-changing solution on the horizon that will revolutionise how we manage capacity. Meet virtual queuing, the underutilised solution to your capacity management problems.

The traditional approach to taking reservations has long suffered from inefficiencies and restrictions. Trying to do so is like forcing a square peg into a round hole; it won’t work. When supply and demand don’t balance, customers become dissatisfied, which can have a negative effect on a company’s bottom line and reputation. But virtual queuing flips the script, replacing indefinite waiting with a flexible, customer-centric solution.

This technology increases efficiency by automating the queue management tasks that would otherwise require human employees to complete. What’s more, the system can be adjusted to give certain customers higher priority in accordance with their requirements.


Virtual queues offer more than just a new way to wait.


And it seems that contactless technology has been playing hide and seek with us for quite some time, but thanks to the COVID-19 pandemic, it has finally come out of hiding and taken centre stage as one of the most important technologies of our time. This is how other sectors and businesses employ virtual queueing technology:

long queue in airports photo


  • Airports. In the quest to enhance safety for airport employees and travellers alike, savvy operators have spared no expense in adopting the latest touchless technologies, including the marvellous virtual queuing systems. This ingenious airport innovation not only slashes the number of germ-ridden surfaces we lay our hands on but also tackles the menace of unruly crowds, putting a firm halt to the transmission of COVID-19 and its troublesome viral companions.
  • Pharmacies. Just like your friendly neighbourhood pharmacy, a digital prescription management system is a common sight nowadays. A virtual queuing system takes things up a notch by expertly handling customers waiting for service in-store. It’s like a sophisticated conductor for a bustling retail symphony!
  • Government services. They have devised a clever solution to tackle government offices’ pesky language barrier problem in the US. Virtual queuing not only saves residents from wandering aimlessly to the wrong department but also keeps diligent staff members laser-focused on assisting the customers right in front of them while preparing diligently for those about to grace their presence. It’s a language-bridging symphony of efficiency and productivity!
  • Barbershops. Even neighbourhood barbershops have adopted virtual queueing systems. No longer are you required to wait awkwardly for an opportunity to have your locks serviced. Thanks to this marvel of modern technology, you can join the virtual queue from your home while sipping a delicious flat white and still arrive on time for your haircut. It’s as if you had a personal assistant to care for your grooming needs, minus the expensive suit and high salary!


If you’re searching for compelling evidence as to why virtual queuing is poised to revolutionise your capacity management practises, allow us to present the awe-inspiring transformation facilitated by our digital queuing service:


EmergencyQ App – If you’ve ever found yourself in the unfortunate position of waiting in an emergency room, you know firsthand just how crucial this idea is. EmergencyQ’s innovative approach enhances the overall patient experience and enables healthcare providers to optimise their resources and deliver efficient, timely care to those most needing it.

BarbershopCo virtual queueing app The prime directive of this revolutionary tool is to elevate the customer experience to new heights by slashing wait times and increasing transparency. By providing customers with real-time updates on the current wait time and an estimated time of the barber’s readiness, the app expertly tackles the vexing issues of frustration and anxiety, transforming them into pure satisfaction and delight.


Our queue-busting prowess is not merely a boast but a veritable force to be reckoned with. Don’t take our word for it; our impressive array of case studies attests to the transformative impact we deliver.


Explore our virtual queuing solutions

Embrace the queue-less life and unlock a world of boundless possibilities. Take the plunge, seize the opportunity, and sign up now to savour the sweet gift of time.